Refunds and Returns

Wyld Peak Return & Refund Policy

At Wyld Peak, we want you to feel confident in your purchase. While we don’t accept returns or exchanges for change of mind, we’re committed to making things right if there’s an issue with your order.

🚫 Returns & Exchanges

We do not accept returns or exchanges for any products purchased via wyldpeak.co.nz. Please ensure all sizing and product details are reviewed before purchase.

Store Credit

In cases where store credit is issued (e.g., for approved faults), it will be valid for 6 months from the date of issue. Store credit is not transferable or redeemable for cash.

⚠️ Faulty Items

We define a faulty item as one that has a manufacturing defect, not caused by wear or customer handling.

Please note that the following are not considered faults:

  • General wear and tear

  • Damage from incorrect washing or drying

  • Accidental damage, misuse, or neglect

To request a resolution for a faulty item:

  1. Contact us

  2. Include your full name, order number, and clear photo evidence of the fault

If the item is deemed faulty after review, we’ll offer either:

  • A full refund (minus shipping costs), or

  • A replacement, or

  • A store credit

🛍️ Sale Items

All items marked as sale or discounted are final sale, they are non-refundable and non-exchangeable unless deemed faulty. Please double-check sizes and product details before purchasing.